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Frequently Asked Questions


How often should you get your carpet cleaned?

Depends! Essentially, the carpet should be cleaned according to its needs. If your household has a lot of foot traffic, we recommend that your carpets get cleaned every 6 to 12 months. If the foot traffic is to a minimum, we recommend that your carpets get cleaned every 12 months. The Carpet & Rug Institute recommends that carpet be professionally cleaned every 12 to 18 months (as a general guideline).

How often should you get your stone/tile & grout cleaned?

The stone/tile & grout cleaning frequency varies according to the amount of foot traffic in the area. At TRU Carpet Care, we recommend getting your stone/tile and grout floors cleaned once a year in areas with heavy foot traffic. For areas of light foot traffic, we recommend cleanings every 18 to 24 months.

How often should you get your upholstery cleaned?

Depending on the amount of use, we recommend getting your upholstery cleaned once every two years. If there are children and animals that are frequently in contact with the upholstery, we recommend getting it cleaned once a year to prolong the life of your upholstery and keep it looking new.

Why should I get my surfaces cleaned?

At TRU Carpet Care, we believe that routine cleaning of your tile & grout, rug, upholstery, carpet, and stone floors will keep them looking new, as well as prolong their lifespan. Another huge benefit is that the cleaning process helps to rid the areas of any harmful bacteria and allergens that may be present.

Do I need to be present to receive the cleaning?

No. You do not need to be physically present in order to take advantage of our cleaning services. We can clean the residence or business as long as we are given permission and have a way to unlock/lock up the place.

Which payment methods do you accept?

We accept check, cash, card, Zelle, or Venmo. Feel free to use whichever payment method is easiest for you.

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